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Nikki’s Tip of the Week – week-ending 21st January 2017 & Upcoming Events

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So we finally get to the end of this particular saga. It’s always nice to get to the end of the road because although it signifies the end of a journey, there is always a “new” start to another journey, somewhere around the corner.

Remember though that this is a process and therefore it may take some time.  Be patient, if you have all your ducks in a row and you are in the right, there is no reason for you not to get your money back.

I hope that this information has been useful.

Here’s the deal . . .

Please feel free to engage with me, or not.  Please feel free to send me your own snippets of information, early warnings, appropriate funnies and what have you, to share with other like-minded individuals, entrepreneurs and start-ups.

I hope and trust that you will enjoy the journey with me.

This weeks’ Blog:

CPA – Consumer Complaint Procedure – Part 3

By Nikki Viljoen – Viljoen Consulting CC

Please note that this pertains to South African CPA (Consumer Protection Act) requirements.

Following on from last time, as promised here is some additional contact information.

Please note that the telephone/fax/cell numbers were correct at the time the original information was received by myself, however I cannot guarantee that it is still correct or that information has not changed in the interim.  Should the information be incorrect please check your telephone directory or contact 1023 to obtain the correct numbers.

Government Bodies

Consumer Commission                        086 184 3384

Public Protector                                      Tel: 012 366 7000

Fax: 012 262 3473

Toll Free: 0800 011 2040

 

Department of Trade & Industry                    Tel: 012 394 9500

Call Share: 012 663 5693

 

Tribunal                                                   Tel: 012 663 5615

Fax: 012 663 5693

 

Provincial Sonsumer Protection Offices

Gauteng                                                   Tel: 011 355 8006

Fax: 011 355 8019

 

Western Cape                                         Tel: 080 000 7081

Fax: 021 483 5872

 

Eastern Cape                                          Tel: 040 609 3050

Fax: 040 609 3201

 

Free State                                                 Tel: 051 400 4852

Fax: 051 400 9610

 

Kwazulu Natal                                          Tel: 031 310 5300

Fax: 031 310 5416

 

Limpopo                                                     Tel: 015 293 8300

Fax: 015 291 1336

Northwest                                                  Tel: 018 387 7872

Fax: 018 392 5660

 

Northern Cape                                          Tel: 053 839 4000

Fax: 053 831 3669

 

Consumer NGO’s

South African National Consumer Union   Tel: 012 428 7122

Fax: 086 672 8585

 

National Consumer Forum                            Tel: 012 428 7071

Fax: 012 428 7284/5019

 

National Black Consumer Union                  Tel: 011 982 2585

 

 

Industry Bodies

Advertising                                              Tel: 011 781 2006

Advertising Standard Authority (ASA)    Fax: 011 781 1616

 

Auctions                                         Tel: 082 555 3458

S A Institution of Auctioneers

 

Banking                                          Tel: 011 838 0035

Obudsman for Banking Services  Share call: 086 080 0900

 

Banking                                          Tel: 011 645 6700

Banking Association                       Fax: 011 645 6800

 

Competition Commission           Tel: 012 394 3200

 

Dental Ombudsman                     Tel: 086 011 3334

 

S A Dental Association                         Tel: 011 484 5288

 

Direct Marketing Association              Tel: 011 781 8019

Fax: 086 626 0758

 

Direct Selling Association          Tel: 011 726 5300

Fax 011 482 2000

 

Electrical Contractors Association SA                 Tel: 011 392 0000

Fax: 011 974 9402

 

National Electricity Regulator                        Tel: 012 401 4600

Fax: 012 401 4700

 

Escom Call Centres

Central Region: Braamfontein                          Tel: 086 003 7566

Eastern Region: Westville                                Tel: 086 020 4560

Southern Region: East London                        Tel: 086 014 0014

Tel: 043 702 5270

North Eastern Region: Witbank                        Tel: 086 000 1414

Tel: 013 693 5000

North Western Region: Bloemfontein              Tel: 086 003 7566

Northern Region                                                Tel 086 010 0304

Western Region: Cape Town                                    Tel: 021 915 3203

 

Estate Agency Affairs Board                         Tel: 011 731 5600

Fax: 011 880 9725

Fax: 011 880 9831

 

Franchise Association SA                                     Tel: 011 615 0359

Fax: 011 615 3679

 

Furniture Traders Association                       Tel: 011 789 6770

Fax: 086 656 8872

 

Kitchen Specialists Association

Gauteng and Cape Town                                 Tel: 086 010 9290

Kwazulu Natal                                                     Tel: 086 550 56296

 

National Home Builders Registration Council    Tel: 011 317 0010

Fax: 011 317 0141

 

Housing Consumer Protection Trust                    Tel: 011 333 8501

Fax 011 333 1050

 

Hospital Complaints                              Tel: 011 478 0156

The Hospital Association SA                            Fax: 011 478 0410

 

Council of Medical Schemes                         Tel: 012 431 0500

Fax: 012 431 0608

 

South African Medical Association              Tel: 012 481 2000

Fax: 012 481 2100

 

South African Pharmacy Council                 Tel: 012 319 8500

Fax: 012 321 1492

 

South African Optometric Association       Tel: 011 805 4517

Fax: 011 805 3882

 

Health Professional Council of SA               Tel: 012 338 9300

Fax: 012 328 5120

 

Law Society of SA                                             Tel: 012 366 8800

Fax: 012 362 0969

 

Motor Industry Ombudsman                         Tel: 012 841 2945

Fax: 012 841 2842

 

Timeshare Institute of SA                               Tel: 021 914 9693

 

Retailers Association                                      Tel: 011 726 5300

 

S A Bureau of Standards                      Tel: 012 428 7911

Tel: 012 428 6006

Fax: 012 344 1568

 

S A Tourism                                             Tel: 011 895 3001

Cell: 083 123 6789

 

 

Nikki is an Internal Auditor and Business Administration Specialist who can be contacted on 083 702 8849 or nikki@nullviljoenconsulting.co.za

Look what’s happening at Business Engage

There are no more functions for the remainder of the year.  Notifications for 2017 will resume as soon as I have the information.

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