A question, or rather a statement that I was given by a delegate at an event where I was a guest speaker, talking about the importance of having proper procedures and controls in place in the workplace (and kind of everywhere actually), once said “I hate any form of procedure! I prefer to live my life in the moment!”
To say that I was “gobsmacked” would be the understatement of the century! It went extremely quiet all of a sudden and you could have heard a pin drop and the whole room looked at me expectantly!
I asked the delegate this question? “Did you brush your teeth this morning?” – not waiting for a reply, I continued “and did you take a shower or a bath?” Again before she could answer (the object here was not to make a fool out of anyone, but rather to make a point), I continued. If you did take a bath or a shower, did you get into the bath or shower with your clothes on or did you take them off? Did you put your shoes on before your socks or your underwear after your clothes?” She looked at me completely confused. I continued. “There are ‘procedures’ that we follow every single day (clearly without even realizing it), that we call ‘routine’. They are designed to make our lives ‘flow’ in some sort of order. Imagine how different our lives would be if those ‘routines’ were not in place?”
I think she got the point, don’t you?
I often say that “policies and procedures are there to protect us from our own stupidity and forgetfulness!” They’re not there to make life difficult but rather to make it easier.
They help us to do the same thing, time after time, in exactly the same manner, until that becomes a habit. They help us to not ‘miss’ steps along the way to ensure that the end product or service is of a high quality and exactly what the customer wanted.
They are there to ensure that all the bases are covered so that losses (of any kind) are kept to a minimum.
Now why wouldn’t anyone want that?
Anyway . . . on a lighter note, but still being proactive.
Peter is still doing his introductory webinar’s on a Tuesday evening, all the details are below this weeks’ article. I sincerely hope that you join him – it is for free at this time.
Here’s the deal . . .
Please feel free to engage with me, or not. Please feel free to send me your own snippets of information, early warnings, appropriate funnies and what have you, to share with other like-minded individuals, entrepreneurs and start-ups.
I hope and trust that you will enjoy the journey with me.
This weeks’ Blog:
HR 101 – Are Employers Protected
By Nikki Viljoen of Viljoen Consulting CC
Please note that this pertains to South African Labour Law and Best Practice requirements.
To say that several of my clients have been seriously challenged by some of their employees over the last couple of months would be nothing short of a huge lie! It’s almost like all the employee misfits of society got together and decided to cause as much chaos in the workplace as they could. Great business for me, but seriously challenging for my clients. One of the questions raised by most of the clients affected is “Are Employees protected or is it all for the employee?”
Well here are some facts:
- Section 9 (1) of the Bill of Rights contained in the constitution of South Africa says “Everyone is equal before the law and has the right to equal protection and benefit of the law.”
- Section 9 (2) of the Bill of Rights contained in the constitution of South Africa says “Equality includes the full and equal enjoyment of all rights and freedoms.”
- Section 23 (1) of the constitution says “everyone has the right to fair labour practice.”
Here’s the thing though – what does the constitution mean by “everybody” and how “equal” is everyone? Our perception is that there are some that are more ‘equal’ than others.
Well in my opinion (and remember I am not a legal person) this should mean that employers should have the same rights to fair labour practices as employees and that they should also be entitled to take their employees to CCMA, and sue them for breaching their rights.
Unfortunately, it appears that my opinion does not count as there was a case where the Labour Court said that the CMMA did not have to hear a case where an employer brought charges against an employee for ‘unfair treatment’. In fact the court said “It is not thought that employers need any protection against unfair resignations by employees. The majority of workers in this country are still un-unionised and remain extremely vulnerable.” And “in my view the employer remains very economically strong compared to an individual worker and the fact that this protection is afforded the employee but no similar protection is afforded the employer does not come anywhere near to diminishing the power that the employer has.”
Clearly the courts are not prepared to uphold the constitution for all – it only applies to some and furthermore clearly, not everyone is equal!
Sadly there are small companies all over this country, that are closing down due to the economic challenges they face and these are made worse by problem employees who are out to make a quick buck and who have no scruples about who their actions affect.
So how do employees protect themselves, well for me, as usual, it is about implementing systems. Policies and procedures are a basic requirement of any business and even as a ‘one person show’, I have them implemented in my business. I have checklists on the ‘when things must be done’ type of issues as well as checklists on the ‘how things must be done’ type issues. In the chaos and speed that we currently run around in, it is easy to ‘miss’ a step in whatever it is that I am doing and believe me, that ‘missed’ step is going to have a consequence (and one that usually hits me in the pocket/wallet area).
The majority of my clients who were ‘challenged’ by their employees over the last couple of months, did not have the relevant policies and procedures in place and the consequences cost them and those that did have policies and procedures had not implemented them or enforced them and therein lay their greatest problem.
As I’ve said before, and will no doubt say many times again – policies and procedures should be implemented in every business – they protect us from our own stupidity! Having those policies and procedures on hand and not implementing them . . . . well enough said on that!
Understand though, that any ‘self-protection’ mechanism that you indulge yourself in, will have to comply with the Labour Laws as ‘equal’ or not, ‘fair’ or not – the workers’ rights cannot be tampered with. That said however, at least if the policies and procedures are in place, there can and should be consequences!
Look what happening in the world of Pete Carruthers.
A new law kicks in soon. It affects each of the 670 000 businesses in SA, including yours.
Most small business owners know nothing about it yet. They may have heard about the R10million fines and the 10 years in jail, but that’s about all most people know about PoPI.
Find out what you must do to survive the Protection of Personal Information Act, coming soon to your business.
FREE Small Business Course
Click Here to join 200 small-business owners online at 8PM Tuesday 19th September.
60 minutes of bright light cast upon this new looming law that every business owner must adhere to.
- Changes to Direct Marketing
- What Needs Doing
- Who is Responsible in Your Business
- Why Your Backups are Unsafe
- Why Passwords Become Critical
Please share this email with another business owner. They will thank you. So will I.
It’s FREE folks so you have nothing to lose and some knowledge and wisdom to gain.